We offer FREE SHIPPING on all orders including those from overseas. After all, we're from Hawaii, it's pretty much all overseas from here.
Orders of stock items shipping to a U.S. address arrive within a week. International shipping typically takes 7-10 days depending on the country and its customs process.
We understand many items are being purchased as surprise gifts, so we do not display any company info or logos on our packaging or labels. You can even choose to receive notifications via text for real time shipping updates if you are trying to intercept the package before your loved one.
You will receive a confirmation notice with tracking information once your item has shipped as well as a notification when it's delivered. And as always, please don't hesitate to Contact Us with any questions about your order.
Komo Koa offers a lifetime warranty on accessories covering any damage to the Koa wood inlays or flaws in craftsmanship. If your item is flawed or a wood inlay suffers damage, regardless of fault, we will repair or replace it for free.
Whether you're an avid surfer, professional rock climber, wash dishes for a living or accidentally run over it with your lawnmower (this has happened, size matters!), we will repair or replace the item at no charge aside from a small shipping and handling fee.
Our warranty does not cover loss or theft of your item. We must receive your warranty item in order to either repair or replace it.